— Ticket #62719 —
tarde
13/08/2025, 15:49:40
*STEFANIE OLIVEIRA:*
Olá boa tarde, como vai? Meu nome é Stefanie e vamos dar inicio ao seu atendimento, para iniciarmos qual seu nome por gentileza?
13/08/2025, 15:50:13
boa tarde fis uma compra de um mascote como tá
18/08/2025, 17:34:15
esse
18/08/2025, 17:43:02
*INFORMAÇÃO* As chamadas de voz e vídeo estão desabilitas para este WhatsApp! Envie uma mensagem de texto ou áudio.
18/08/2025, 19:02:27
[call_log]
16:2
18/08/2025, 19:02:27
*INFORMAÇÃO* As chamadas de voz e vídeo estão desabilitas para este WhatsApp! Envie uma mensagem de texto ou áudio.
18/08/2025, 19:02:46
[call_log]
16:2
18/08/2025, 19:02:46
*STEFANIE OLIVEIRA:*
olá boa tarde, como vai?
18/08/2025, 19:03:45
esse
18/08/2025, 19:04:33
Boa tarde
18/08/2025, 19:04:57
*STEFANIE OLIVEIRA:*
estamos em processo de produção
18/08/2025, 19:05:19
*STEFANIE OLIVEIRA:*
qualquer mudança te avisamos
18/08/2025, 19:06:05
no aguardo
18/08/2025, 19:07:06
vcs falaram 12 a 15 dias estou precissando do produto
21/08/2025, 21:02:59
Agradecemos sua mensagem. Não estamos disponíveis no movimento
"Nosso horário de atendimento é de segunda a sexta feira das 08h00 ás 17h30, mas não fique triste caso entre em contato fora desse horário, a nossa equipe já foi notificada e retornará o atendimento!"
Para agilizar me informe seu nome?
21/08/2025, 21:03:56
Basilio
21/08/2025, 21:04:27
[Áudio: 1755867820309_audio-record-site-1755867819147.mp3]
1755867820309_audio-record-site-1755867819147.mp3
22/08/2025, 13:03:40
*CRISTIANE VIEIRA:*
Ele entrou em produçaõ dia 06/08
22/08/2025, 13:03:55
blz se poder agilizar estou precisando
22/08/2025, 13:04:43
Bom dia
26/08/2025, 13:16:35
e ai vou ter q buscar
26/08/2025, 13:16:59
Bom dis
27/08/2025, 14:12:57
tarde
27/08/2025, 18:15:07
*Bruna Sbrissa:*
Boa tarde, tudo bem? Me chamo Bruna, vou dar sequencia em seu atendimento, seja bem vindo!
Me informa seu nome e segmento por gentileza?
27/08/2025, 18:20:13
tenho um produto de vcs q tá meio atrasado ou vcs me devolve o dinheiro ou manda meu produto
27/08/2025, 18:22:05
basilio
27/08/2025, 18:22:22
[Áudio: 1756319299326_audio-record-site-1756319297545.mp3]
1756319299326_audio-record-site-1756319297545.mp3
27/08/2025, 18:28:20
pede pra agilizar obrigado
27/08/2025, 18:30:30
*JENIFER CAMARA:*
Ja solicitei pode deixar
27/08/2025, 18:38:42
Bom dia
28/08/2025, 14:28:03
[Áudio: 1756391313999_audio-record-site-1756391313247.mp3]
1756391313999_audio-record-site-1756391313247.mp3
28/08/2025, 14:28:35
blz obrigado
28/08/2025, 14:34:06
Olá boa tarde como vai?
01/09/2025, 16:42:20
https://www.melhorrastreio.com.br/app/latam/LTM-95705946220
01/09/2025, 16:42:48
q bom vamos acompanhar
01/09/2025, 16:43:28
segue acima o codigo de rastreio do seu pedido
01/09/2025, 16:43:30
tarde
08/09/2025, 17:16:51
gostaria de ajuda no rastriento do meu produto não consigo rasttriar
08/09/2025, 17:17:51
aqui no link de rastreio diz que não conseguiram efetuar a entrega e que seria necessário entrar em contato com o responsável pela entrega/venda
08/09/2025, 22:11:53
se puderem me ajudar com isso, por favor
08/09/2025, 22:12:04
*STEFANIE OLIVEIRA:*
Olá bom dia, como vai?
09/09/2025, 13:24:08
*STEFANIE OLIVEIRA:*
vou verificar aqui pra vc
09/09/2025, 13:24:29
Bom dia verifica o endereço deve ter Ago erado
09/09/2025, 13:26:08
nada
09/09/2025, 14:23:17
ainda
09/09/2025, 14:23:22
*JENIFER CAMARA:*
Destinatário: ROSANGELA DA SILVA OLIVEIRA
Avenida Franklin Delano Roosevelt, 44, Jardim São Francisco
Maringá - PR - Brasil - 87043-360
09/09/2025, 15:26:30
*JENIFER CAMARA:*
Confirma o endereço
09/09/2025, 15:26:35
*JENIFER CAMARA:*
tem algum ponto de referencia
09/09/2025, 15:26:55
2050 e o numero
09/09/2025, 15:30:21
*JENIFER CAMARA:*
tem ponto de referencia ?
09/09/2025, 15:30:49
igreja assembléia de deus
09/09/2025, 15:30:53
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| https://maps.google.com/maps?q=-23.39547%2C-51.9007759&z=17&hl=pt-BR|-23.39547, -51.9007759
09/09/2025, 15:31:30
[Áudio: 1757431893814_audio-record-site-1757431892206.mp3]
1757431893814_audio-record-site-1757431892206.mp3
09/09/2025, 15:31:34
certo
09/09/2025, 15:31:53
[Áudio: 1757431914590_audio-record-site-1757431912987.mp3]
1757431914590_audio-record-site-1757431912987.mp3
09/09/2025, 15:31:55
bom dia não recebi
15/09/2025, 11:27:32
produto?
15/09/2025, 11:28:14
produto
15/09/2025, 11:28:33
*STEFANIE OLIVEIRA:*
Olá bom dia, como vai?
15/09/2025, 11:35:26
[Áudio: c5bada7d-e44b-4cda-b616-27387a2952d4_AC79137C1A832077F253E0BF85462A29.oga]
c5bada7d-e44b-4cda-b616-27387a2952d4_AC79137C1A832077F253E0BF85462A29.oga
15/09/2025, 11:43:14
*STEFANIE OLIVEIRA:*
abrimos um chamado na melhor envio para falar sobre atraso, se vc quiser fazer o mesmo por ai já nós ajuda
15/09/2025, 11:43:40
*STEFANIE OLIVEIRA:*
vamos tentar ligar na latam cargo, vc poderia fazer o mesmo para facilitar pra gente
15/09/2025, 11:44:13
*STEFANIE OLIVEIRA:*
vc entra em contato com a latam mais proxima de vc e passa o codigo de rastreio
15/09/2025, 11:44:43
não consigo ,já tentamos
15/09/2025, 11:45:02
*STEFANIE OLIVEIRA:*
vc entrou em contato com a latam cargo?
15/09/2025, 11:47:35
não consigo
15/09/2025, 11:48:50
só si vc passar um telefone deles
15/09/2025, 11:49:50
*STEFANIE OLIVEIRA:*
abrimos um chamado falando sobre o atraso
15/09/2025, 11:50:15
*STEFANIE OLIVEIRA:*
vc pode pesquisar no google coloca sua região
15/09/2025, 11:50:48
brincadeira
15/09/2025, 11:51:34
*STEFANIE OLIVEIRA:*
não entendi?
15/09/2025, 11:53:39
*STEFANIE OLIVEIRA:*
Endereço: Av. Dr. Vladimir Babkov, 900 - Distrito Industrial 2, Maringá - PR, 87065-665
Telefone: 0300 115 9999
15/09/2025, 11:56:06
*STEFANIE OLIVEIRA:*
esse e o contato que estamos tentando falar
15/09/2025, 11:56:40
*STEFANIE OLIVEIRA:*
se vc quiser pode tentar por ai
15/09/2025, 11:57:02
não consegui falar com esse número
15/09/2025, 13:23:20
vcs q vao ter q resolver,por onde vcs enviaram
15/09/2025, 13:24:41
*STEFANIE OLIVEIRA:*
ok
15/09/2025, 13:31:47
*STEFANIE OLIVEIRA:*
já abrimos um chamado, e estamos tentando falar com a base
15/09/2025, 13:32:17
nada ainda
15/09/2025, 20:12:23
ou vcs resolve ou devolve meu dinheiro meu Pix 44999201722
15/09/2025, 20:13:29
boa tarde
16/09/2025, 20:43:49
[Áudio: 1758059737262_audio-record-site-1758059732913.mp3]
1758059737262_audio-record-site-1758059732913.mp3
16/09/2025, 21:55:38
Bom dia vamos resolver?
18/09/2025, 13:06:10
*JENIFER CAMARA:*
Sobre a sua remessa LTM-95705946220, consta em sistema que não foi possível realizar a entrega porque o endereço não foi localizado.
Para essas ocorrências temos 3 opções:
Confirme se o endereço de entrega está correto e em caso positivo nos repasse mais informações a respeito do mesmo. Esses complementos serão encaminhados à transportadora para que auxiliem na realização da entrega.
Informações como cor da fachada ou do portão, pontos de referência, entre quais ruas, por exemplo, serão úteis.
Caso o destinatário concorde, podemos verificar com a LATAM Cargo se existe a possibilidade de retirada da carga na unidade da transportadora. Se for este o caso, por favor nos avise.
Devolução da carga para o remetente.
Atenção: a LATAM Cargo irá aguardar o envio das informações para a resolução do frete por 15 dias úteis. Se a transportadora não receber um retorno dentro deste prazo, o envio será devolvido ao seu endereço.
Aguardo o seu retorno para darmos sequência aos procedimentos.
18/09/2025, 13:27:02
[Áudio: 1758202061031_audio-record-site-1758202059380.mp3]
1758202061031_audio-record-site-1758202059380.mp3
18/09/2025, 13:27:41
[Áudio: 550bfb28-fad2-46b9-9e7f-39e0860ef05c_ACD2747BA12ED721C640CDC4D647CD90.oga]
550bfb28-fad2-46b9-9e7f-39e0860ef05c_ACD2747BA12ED721C640CDC4D647CD90.oga
18/09/2025, 13:35:16
[Áudio: c08df932-7624-41fb-9e23-3881203e1897_ACE6AAA9F9FF3CF1E28E06F639034B0F.oga]
c08df932-7624-41fb-9e23-3881203e1897_ACE6AAA9F9FF3CF1E28E06F639034B0F.oga
18/09/2025, 13:35:33
[locationMessage]
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| https://maps.google.com/maps?q=-23.3955298%2C-51.900878&z=17&hl=pt-BR|-23.3955298, -51.900878
18/09/2025, 13:35:43
número 2050
18/09/2025, 13:36:15
[Imagem: 4d5178e5-0e72-483a-9ee3-71f2cbcc2025_ACD16D4CAE57CA0599B5BC1E687FBAA8.jpg]
4d5178e5-0e72-483a-9ee3-71f2cbcc2025_ACD16D4CAE57CA0599B5BC1E687FBAA8.jpg
18/09/2025, 13:36:39
[Imagem: 0a4d8021-5d98-43c6-92e6-44680a632850_ACE470F3B7AFAF5F536025B5D4DAEB62.jpg]
0a4d8021-5d98-43c6-92e6-44680a632850_ACE470F3B7AFAF5F536025B5D4DAEB62.jpg
18/09/2025, 13:36:52
[Áudio: c65407b4-8aad-41f0-b4a2-f074385b8b46_AC7662C8F48A9643BD72721C03DA1C09.oga]
c65407b4-8aad-41f0-b4a2-f074385b8b46_AC7662C8F48A9643BD72721C03DA1C09.oga
18/09/2025, 13:37:26
[Áudio: 1758202737096_audio-record-site-1758202735402.mp3]
1758202737096_audio-record-site-1758202735402.mp3
18/09/2025, 13:38:58
*JENIFER CAMARA:*
Destinatário: ROSANGELA DA SILVA OLIVEIRA
Avenida Franklin Delano Roosevelt, 2050, Jardim São Francisco
Maringá - PR - Brasil - 87043-360
18/09/2025, 13:40:06
isso
18/09/2025, 13:41:09
[Áudio: 1758202951376_audio-record-site-1758202949749.mp3]
1758202951376_audio-record-site-1758202949749.mp3
18/09/2025, 13:42:32
[Áudio: 8a4f029a-6017-41d4-a11f-f8a7ae3caed2_AC962337EDFD02A7560E03A0D4B808A6.oga]
8a4f029a-6017-41d4-a11f-f8a7ae3caed2_AC962337EDFD02A7560E03A0D4B808A6.oga
18/09/2025, 13:43:31
[Áudio: 1758218583789_audio-record-site-1758218582328.mp3]
1758218583789_audio-record-site-1758218582328.mp3
18/09/2025, 18:03:05
Olá! ✨
Seu boneco já está fazendo sucesso por aí?
Conta pra gente a sua experiência, pois sua opinião nos ajuda a melhorar e evoluir sempre.
01/10/2025, 12:59:32
— Ticket #367500 —
[Vídeo: 1762264480094.mp4]
video
05/11/2025, 20:40:09
— Ticket #62719 —
🎅✨ Olá Maria, tudo bem?
Já faz um tempinho que seu boneco chegou aí, e olha só: o Papai Noel resolveu se adiantar este ano! 🎁
Ele trouxe um PRESENTE especial para você: um cupom exclusivo de 15% OFF para a renovação do seu pano.
Aproveite essa oportunidade e deixe seu boneco ainda mais chamativo para encantar seus clientes!
01/12/2025, 12:59:31